Who is responsible for this website
OldhamRoofRepairs.co.uk is owned and maintained by Prudent Plus Limited, Booths Hall, Booths Park, Knutsford, Cheshire WA16 8GS. Prudent Plus Limited is registered in England and Wales under company number 10104295 and is registered with the Information Commissioner’s Office, reference ZB208127.
For privacy enquiries, email privacy [at] oldhamroofrepairs.co.uk.
Information we may receive
You can read the public pages on this site without creating an account. We do not ask visitors to register simply to use the information.
Like most websites, the hosting system may record technical information when a page is requested. This can include an IP address, browser type, device information, time of access, referring page and the pages requested. Server logs are primarily used for security, fault diagnosis and basic traffic management.
If you contact us directly, we receive the information you choose to include in the message, together with your email address and any other contact details you provide.
Why information is used
We may use personal information where necessary to reply to an enquiry, operate and secure the site, investigate misuse, keep appropriate business records, meet legal obligations or establish, exercise or defend legal claims.
The legal basis will depend on the situation. It may be our legitimate interests in operating and protecting the website, steps taken at your request before entering into an arrangement, compliance with a legal obligation, or another lawful basis available under UK data protection law.
Quote requests and MyJobQuote
Quote requests are provided by MyJobQuote, an independent third-party service. If you follow a link to MyJobQuote and submit a roofing job, the information goes to MyJobQuote rather than through a form on OldhamRoofRepairs.co.uk. Local contractors may then receive enough information about the job to decide whether they want to quote.
MyJobQuote is responsible for explaining how it uses information submitted through its service. You should read its privacy information before submitting personal details if you want to understand its processing in full.
Cookies and similar technology
The site may use essential cookies or similar storage where needed for normal technical operation, security or remembering a basic preference. We do not require an account cookie for ordinary reading of the site.
If analytics, embedded media or other optional services are added later, this policy and any consent controls should be updated to reflect them before non-essential tracking is used.
Sharing information
We do not publish personal messages sent to us. Information may be processed by service providers that help us host, secure or maintain the site, subject to appropriate contractual and confidentiality arrangements. We may also disclose information where required by law, a court, regulator or other lawful authority.
Following an external link is different. Third-party websites control their own collection and use of data.
How long information is kept
We keep personal information only for as long as there is a reasonable business, legal or security need. Routine correspondence may be deleted when it is no longer useful. Records that relate to a complaint, legal issue or accounting requirement may need to be retained for longer.
Server logs are normally retained for a limited period unless a security incident or investigation requires them to be preserved.
International processing
Some website or email service providers may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, the relevant service provider or controller should put an appropriate transfer mechanism in place.
Your rights
Depending on the circumstances, UK data protection law may give you rights to ask for access to your personal data, correction of inaccurate data, deletion, restriction, objection to certain processing and, in some cases, data portability. You may also have the right to withdraw consent where consent is the basis being relied on.
These rights are not absolute in every situation. For example, information may sometimes need to be retained because of a legal obligation or an ongoing legal claim.
Complaints
If you have a concern about the way Prudent Plus Limited has handled your personal information, please contact us first so the issue can be looked at. You also have the right to complain to the Information Commissioner’s Office.
Children
This site is aimed at householders seeking information about property repairs and is not designed as a service for children. We do not knowingly ask children to create accounts or submit personal information.
Security
Reasonable technical and organisational measures are used to protect information under our control. No internet system can be promised as completely secure, so please avoid sending passwords, payment-card details or other unnecessary sensitive information by ordinary email.
Changes to this policy
This privacy policy may be revised if the way the site works changes, new services are introduced or legal requirements change. The version published on this page is the version that applies when you visit.